Privacy Policy

This page explains how Cleobetra handles player data. The platform collects, stores, and processes personal information to deliver casino and sportsbook services. Understanding these practices helps players make informed decisions about registration and account activity. The Cleobetra official site operates under Anjouan Gaming licence OGL/2024/842/0350, which sets baseline standards for data handling. Players from Australia and other supported regions should review this policy before creating an account.

Information Collection

Cleobetra gathers several types of data during registration and ongoing use. The collected information typically includes:

Personal details such as full name, date of birth, and residential address
Contact information including email address and phone number where applicable
Financial data related to deposits and withdrawals in AUD, EUR, USD, CAD, NZD, or supported cryptocurrencies
Device and browser information for security monitoring
Gameplay records and transaction history
Communication logs from live chat and email exchanges with support

This data supports account verification, payment processing, and compliance with KYC requirements. Documents such as passports, driver licences, utility bills, and bank statements may be requested before withdrawal approval.

Data Usage Purposes

Collected information serves specific operational needs. Account management relies on personal details to verify identity and prevent duplicate registrations. Payment processing requires financial data to handle deposits via Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, Bitcoin, Litecoin, DOGE, or USDT. Transaction records help resolve disputes and track bonus eligibility across the welcome package and reload offers.

Security monitoring uses device data to detect suspicious login attempts. The platform applies anti-fraud checks and may lock accounts temporarily after multiple failed access attempts. Gameplay data supports responsible gambling tools including deposit limits, session limits, cooling-off periods, and self-exclusion options.

Data Protection Measures

Cleobetra applies SSL/TLS encryption to protect information during transmission. Secure payment gateways handle financial transactions. Account verification procedures add another layer of protection by confirming player identity before processing withdrawals.

The platform stores data on protected servers with access controls. Staff members can only view information necessary for their specific duties. Regular security reviews help identify potential vulnerabilities.

Certain data may be shared with external parties under specific circumstances. Payment providers such as Visa, Mastercard, and cryptocurrency networks require transaction details to process deposits and withdrawals. Game providers including Play’n GO, Relax Gaming, Push Gaming, and Evolution access gameplay data to deliver their titles.

Regulatory bodies may request information for compliance audits or investigations. Law enforcement agencies can receive data when legally required. Cleobetra does not sell personal information to marketing companies or unrelated third parties.

Player Rights

Account holders can request access to their stored data through support channels. The live chat operates around the clock, and email enquiries can be sent to support@cleobetra.com. Players may ask for corrections to inaccurate information or request account deletion subject to regulatory retention requirements.

Data portability requests allow players to receive their information in a usable format. Objections to specific processing activities can be submitted through the same support channels. Response times vary based on request complexity.

The website uses cookies to maintain sessions and remember preferences. Essential cookies enable basic functionality like staying logged in. Analytical cookies help track site performance and user behaviour patterns. Players can manage cookie preferences through browser settings, though disabling essential cookies may affect site functionality.

Policy Updates

Cleobetra may revise this policy to reflect operational changes or regulatory requirements. Updates take effect upon publication on the website. Players should review this page periodically to stay informed about current practices. Continued use of the platform after changes indicates acceptance of revised terms.

For questions about data handling practices, contact support via live chat or email. Additional information about platform operations appears on the Cleobetra responsible gambling page.